Ateliers & conférences

0214 – French Customer Service Representative

Are you joining us in this mission?

Since the start 30 years ago, this company has delivered more than 41 million bouquets around the world, making millions of people happy. Although today we are a successful international company, the entrepreneurial spirit from the attic office on Norra Vallgatan is still alive. We work every day to exceed the expectations of our customers and florists and to spread happiness and joy through flowers – anywhere, anytime.

Office location: Amsterdam

 The Role

The Customer Service Representative’s responsibility is to make life easier and more profitable for our florists and to help our customers make their friends, families, colleagues and loved ones happy, noticed and remembered.

Tasks

The following tasks will be done on a daily base by the Customer Service Representative

  • Order processing
  • Incoming and outgoing phone calls
  • Fax handling
  • Answering e-mails
  • Handle complaints
  • Active sales

The following tasks are also applicable but not on a daily base

  • Attending trade fairs
  • Writing, updating and owning manuals
  • Translations
  • Helping other teams with seasonal activities

We expect the Customer Service Representative to have the following:

Requirements

  • Very good / native French language skills, spoken and written
  • Good English language skills, spoken and written
  • A team player who also can work individually
  • Flexibility

Skills

  • Customer orientated
  • Solution minded
  • Computer skills
  • Accurate
  • Interested in flowers
  • Must be able to think out of the box

What you can expect from us:

•        Good salary

  • Work in an international environment (Customer Service for Benelux, France and Germany)
  • Lots of international contacts (Worldwide network with more than 250 countries connected)
  • A job on a great location and with a great view over Amsterdam
  • Shops nearby for relaxation
  • Internal Job possibility’s and a rewards system for bringing in people
  • Good secondary conditions

Office hours:

  • Monday / Friday there are 2 main shifts
  • 08:30 – 17:00
  • 10:30 – 19:00
  • Saturday
  • 09:00 – 18:00
  • Sunday
  • 09:00 – 13:00 (on laptop from home)
  • Fulltime job, 40 hour workweek
  • Peeks times can result in different and longer office hours that can be taken as catch up time

Need to know:

Our main business is around holidays. That means standard no time off can be given for example during the periods of: Valentines, Mothers’ day and Christmas.

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