This position is a primary support liaison between our company and our customers providing expert technical support.
Resolve clients’ questions or problems remotely in the areas of system configurations, product functionality and technical troubleshooting.
Serve as primary support liaison between company and customer
Keep customer informed throughout the lifecycle of the service request
Involved in any additional follow up, testing and troubleshooting
Maintain a high level of customer satisfaction which is measured on a regular basis
Develop and share knowledge with fellow service members
Participate with continued education
Diploma and minimum of 2 years of IT industry experience supporting small to medium sized networks.
At least 2 years of experience designing, deploying, and supporting systems utilizing Cisco routing,switching, and security equipment.
At least 2 yrs of 24/7 Call Center environment experience.
Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
Excellent problem solving skills where problems may be complex or hard to diagnose
Must be able to work a rotating/on-call weekend schedule (approx. 1 weekend every 6 weeks)
Industry certifications such as CCNA or CCNP or Servers. ( or in the process of obtaining certifcations)
(near) Native French
Bachelor’s degree in computer science or information systems
Cisco VoIP experience
If you are interested in this job offer please contact Mickael Emeraud at Mickael@brookwoodselection.co.uk with firstname.lastname@example.org in cc
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