Ateliers & conférences

Nouvelle offre – 0415 – Customer Service RepresentativeNouvelle offre – 0415 – Customer Service RepresentativeNouvelle offre – 0415 – Customer Service Representative

The Customer Service Representative will be part of a Customer Services team in a relative young dynamic and fast pacing environment. The primary responsibility includes order processing, resolving customer and/or order related issues and interface between internal departments such as sales teams, Marketing, Logistics and Warehousing to ensure a high quality and efficient service to maintain a rewarding relationship with our customers mainly in the UK and France. The Customer Service Representative will be supervised by the CS supervisor and finally report to the Finance Manager.

Responsibilities

  • Build and maintain relationships with customers and other contacts via in and outbound calls and email contact
  • Order processing and order book management
  • Identify and resolve proactively customer/order related issues
  • Proactive follow-up on sales enquiries
  • Provide functional backup to all areas within customer operations
  • Maintain database with customer profiles
  • Asking the right and relevant questions – make a difference in this as a person
  • Leads generation through outbound calling

 

Profile and qualifications

  • Enthusiast and driven person with hands on approach
  • Confident to approach new and existing clients and contacts
  • Bilingual in French and English
  • Team player
  • Must be able to perform well in a multi-task demanding environment
  • Able to research and assimilate various forms of information
  • Self-starter with the ability to take initiative
  • Must have exceptional communication and interpersonal skills preferably with Customer Services/Account Management experience in a manufacturing environment.
  • Experience with MS Office, CRM and order entry systems
  • Must be detail oriented
  • MBO (Middelbaar Beroepsonderwijs) or HBO starter

Audrey Buttazzoni  audreytime2move@gmail.com avec cc à contact@avenir-2.local

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