Fashionable Customer Support Professional                                     
The support professional will be responsible for taking inbound calls from prospective customers with regards to fashion products from a luxurious brand, handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion product of this client.
You will be responsible for but not limited to:
·         Offering customer service to end users  in relation to a wide range of  products
·         Answering emails from customers
·         Ensure customer satisfaction by providing timely and accurate information
·         Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
·         Intermediate vocational education (MBO)
·         You have strong typing and PC skills
·         Fluency in  French and English language
·         Software related knowledge and aptitude is a plus
·         Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
·         You are interested in fashion
·         Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
·         You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
·         Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
We offer you:
·         An exciting full time job in a young international environment
·         Start date is 1st of February
·         Start salary is 1582.89 gross a month if you are older than 23 yrs (for younger candidates Start salary has to be reviewed individually)
·         Attendance bonus: 46 euro’s a month and 3-monthly extra 35 euro’s (based on punctuality, sickness) which adds up to 700 euro’s a year
·         First period regular opening hours Monday to Friday from 09.30 AM to 6 PM – In the future possible irregular hours
·         Location easy to reach by Public Transport. Public travel costs compensation of 100% when living outside of 10 km range
·         Fully paid training (2 weeks of extensive product training)
·         Health Insurance Benefits
·         Pension plan
Mickael Emeraud,
Senior International Consultant
Brookwood Search & Selection
mickael@brookwoodamsterdam.nl + copy at: contact@avenir-2.local