Fashionable Customer Support Professional
The support professional will be responsible for taking inbound calls from prospective customers with regards to fashion products from a luxurious brand, handling customer inquires in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion product of this client.
You will be responsible for but not limited to:
· Offering customer service to end users in relation to a wide range of products
· Answering emails from customers
· Ensure customer satisfaction by providing timely and accurate information
· Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
· Intermediate vocational education (MBO)
· You have strong typing and PC skills
· Fluency in French and English language
· Software related knowledge and aptitude is a plus
· Sales mindset: passion to find the right solution for the customer , while also closing the sale and potentially up-selling the customer
· You are interested in fashion
· Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
· You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
· Well-organized, accurate, you are detail-oriented, professional and courteous with high self motivation.
We offer you:
· An exciting full time job in a young international environment
· Start date is 1st of February
· Start salary is 1582.89 gross a month if you are older than 23 yrs (for younger candidates Start salary has to be reviewed individually)
· Attendance bonus: 46 euro’s a month and 3-monthly extra 35 euro’s (based on punctuality, sickness) which adds up to 700 euro’s a year
· First period regular opening hours Monday to Friday from 09.30 AM to 6 PM – In the future possible irregular hours
· Location easy to reach by Public Transport. Public travel costs compensation of 100% when living outside of 10 km range
· Fully paid training (2 weeks of extensive product training)
· Health Insurance Benefits
· Pension plan
Senior International Consultant
Brookwood Search & Selection
email@example.com + copy at: firstname.lastname@example.org