Ateliers & conférences

Nouvelle offre – 1615 – Customer Services Representative Ecommerce

[:fr]Patagonia JOB DESCRIPTION – CUSTOMER SERVICES REPRESENTATIVE ECOMMERCE

 

Job Title: Customer Services Representative Ecommerce

Reporting To: Customer Service Manager Europe

Location: Europe based

1.     Purpose

Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis. Your role will contribute to this by delivering an excellent customer service and sales administration service to all European consumers we are servicing through our e-commerce channel.

2.     Accountabilities

  1. Provide a fast, reliable and high quality customer services to the customers calling and emailing Patagonia Europe.
  2. Work with our Direct Sales system (Linea VAD): enters orders placed by phone or email, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
  3. Contact for Pro-Sales / Corporate sales program (group sales, ski schools).
  4. Provide reports and statistics to Direct Sales Manager.
  5. Monitoring delivery problems.
  1. Process customer returns.
  1. Assist in proofing the European website when required.
  2. Work closely with accounting department for accounting follow up (unpaid transactions, reimbursements).
  3. Other ad-hoc customer services tasks.

 

3.     Pre-requisites:

In order to succeed in this role, it is expected that you will have:

  • Language Skills:  Fluent English and one of the following German/ French/ Italian.
  • Excellent communications and interpersonal skills.
  • Excellent customer services skills, delivers a high quality service to both internal and external clients.
  • Strong linkage with the Patagonia business and mission statement.
  • Flexible and adaptable.
  • Excellent organisational skills.
  • Ability to work on own initiative.
  • Possesses a positive outlook, promoting constructive responses to the challenges of work.
  • Diploma or Bachelor Degree qualification desirable or similar years’ work experience.
  • Advanced level of computer user skills.
  • Friendliness, tactfulness, patience and liability.
  • Resourcefulness in problem-solving.
  • A natural flair for sales is an advantage.

4.  Key relationships:

  • Customer Services Team
  • Consumers/Clients
  • Finance
  • Sales/Marketing
  1. Area of Responsibility:
  • Europe based

5.     Obligations

It is expected that you will:

  1. Carry out these accountabilities within the operating and process frameworks that apply to the organisation of Patagonia.
  2. Work together with all your key internal and external stakeholders within and outside of the organisation.
  3. Exemplify Patagonia’s Core Purpose & Values in practice.

Patagonia is committed to equal employment opportunities and diversity

CV to  hr.europe@patagonia.com with cc to contact@avenir-2.local

[su_button url= »https://www.aveniremploi.nl/offres-demploi-2/ » background= »#1b96ec » size= »10″ center= »yes » icon= »icon: reply »]Retour aux offres[/su_button][:en]Patagonia JOB DESCRIPTION – CUSTOMER SERVICES REPRESENTATIVE ECOMMERCE

 

Job Title: Customer Services Representative Ecommerce

Reporting To: Customer Service Manager Europe

Location: Europe based

1.     Purpose

Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis. Your role will contribute to this by delivering an excellent customer service and sales administration service to all European consumers we are servicing through our e-commerce channel.

2.     Accountabilities

  1. Provide a fast, reliable and high quality customer services to the customers calling and emailing Patagonia Europe.
  2. Work with our Direct Sales system (Linea VAD): enters orders placed by phone or email, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
  3. Contact for Pro-Sales / Corporate sales program (group sales, ski schools).
  4. Provide reports and statistics to Direct Sales Manager.
  5. Monitoring delivery problems.
  1. Process customer returns.
  1. Assist in proofing the European website when required.
  2. Work closely with accounting department for accounting follow up (unpaid transactions, reimbursements).
  3. Other ad-hoc customer services tasks.

 

3.     Pre-requisites:

In order to succeed in this role, it is expected that you will have:

  • Language Skills:  Fluent English and one of the following German/ French/ Italian.
  • Excellent communications and interpersonal skills.
  • Excellent customer services skills, delivers a high quality service to both internal and external clients.
  • Strong linkage with the Patagonia business and mission statement.
  • Flexible and adaptable.
  • Excellent organisational skills.
  • Ability to work on own initiative.
  • Possesses a positive outlook, promoting constructive responses to the challenges of work.
  • Diploma or Bachelor Degree qualification desirable or similar years’ work experience.
  • Advanced level of computer user skills.
  • Friendliness, tactfulness, patience and liability.
  • Resourcefulness in problem-solving.
  • A natural flair for sales is an advantage.

4.  Key relationships:

  • Customer Services Team
  • Consumers/Clients
  • Finance
  • Sales/Marketing
  1. Area of Responsibility:
  • Europe based

5.     Obligations

It is expected that you will:

  1. Carry out these accountabilities within the operating and process frameworks that apply to the organisation of Patagonia.
  2. Work together with all your key internal and external stakeholders within and outside of the organisation.
  3. Exemplify Patagonia’s Core Purpose & Values in practice.

Patagonia is committed to equal employment opportunities and diversity

CV to  hr.europe@patagonia.com with cc to contact@avenir-2.local

[su_button url= »https://www.aveniremploi.nl/offres-demploi-2/ » background= »#1b96ec » size= »10″ center= »yes » icon= »icon: reply »]Retour aux offres[/su_button][:nl]Patagonia JOB DESCRIPTION – CUSTOMER SERVICES REPRESENTATIVE ECOMMERCE

 

Job Title: Customer Services Representative Ecommerce

Reporting To: Customer Service Manager Europe

Location: Europe based

1.     Purpose

Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis. Your role will contribute to this by delivering an excellent customer service and sales administration service to all European consumers we are servicing through our e-commerce channel.

2.     Accountabilities

  1. Provide a fast, reliable and high quality customer services to the customers calling and emailing Patagonia Europe.
  2. Work with our Direct Sales system (Linea VAD): enters orders placed by phone or email, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
  3. Contact for Pro-Sales / Corporate sales program (group sales, ski schools).
  4. Provide reports and statistics to Direct Sales Manager.
  5. Monitoring delivery problems.
  1. Process customer returns.
  1. Assist in proofing the European website when required.
  2. Work closely with accounting department for accounting follow up (unpaid transactions, reimbursements).
  3. Other ad-hoc customer services tasks.

 

3.     Pre-requisites:

In order to succeed in this role, it is expected that you will have:

  • Language Skills:  Fluent English and one of the following German/ French/ Italian.
  • Excellent communications and interpersonal skills.
  • Excellent customer services skills, delivers a high quality service to both internal and external clients.
  • Strong linkage with the Patagonia business and mission statement.
  • Flexible and adaptable.
  • Excellent organisational skills.
  • Ability to work on own initiative.
  • Possesses a positive outlook, promoting constructive responses to the challenges of work.
  • Diploma or Bachelor Degree qualification desirable or similar years’ work experience.
  • Advanced level of computer user skills.
  • Friendliness, tactfulness, patience and liability.
  • Resourcefulness in problem-solving.
  • A natural flair for sales is an advantage.

4.  Key relationships:

  • Customer Services Team
  • Consumers/Clients
  • Finance
  • Sales/Marketing
  1. Area of Responsibility:
  • Europe based

5.     Obligations

It is expected that you will:

  1. Carry out these accountabilities within the operating and process frameworks that apply to the organisation of Patagonia.
  2. Work together with all your key internal and external stakeholders within and outside of the organisation.
  3. Exemplify Patagonia’s Core Purpose & Values in practice.

Patagonia is committed to equal employment opportunities and diversity

CV to  hr.europe@patagonia.com with cc to contact@avenir-2.local

[su_button url= »https://www.aveniremploi.nl/offres-demploi-2/ » background= »#1b96ec » size= »10″ center= »yes » icon= »icon: reply »]Retour aux offres[/su_button][:]

Facebooklinkedinmailby feather