For the Customer Service Centre (CSC) in Hoofddorp we are looking for an:
Account Coordinator (France/BNL)
As Account Coordinator you are mainly responsible for the accounts of the France and partly of the Benelux customers.

Your main tasks:
Manage the general sales process by
Creating quotations and follow up to create contracts including all related tasks (hand out, returns on STH, invoicing etc.)
Administer service enquiries and follow up related tasks
Contract changes (reduction, termination, transfers)
Credit notes
Handling/registration of broken stock/broken padlocks
Debtor management (disputes, unallocated payment, direct debit)
Monitor and control customer balances
Manage and maintain customer master data in our administrative systems
Provide support and give feedback about market and customer background to respective key account managers as well as relevant colleagues (e.g. pool management)
Handling general enquiries of customers and our partners (prices and products, general information, complaints, LogLink, PDA)

Sub tasks:
Maintain and create a high level of customer satisfaction
Identify improvements and potential for market activities and report pro-actively
Participate in various workgroups when required

Competences and Skills
Above all you have a strong and enthusiastic personality, you’re customer-oriented and (commercial-) result driven.
Needed skills:
Educational level “HBO”
Languages: French (native) Dutch (native or very good) and English (good)
Experience in Logistics / Supply Chain
Commercial background
Self-ensured person
Result-driven and client-focused
Able to work under time pressure
Well-developed communication and interpersonal skills
Hands on and full of initiatives

Transmettre CV à Marloes Claessens : avec cc à contact@avenir-2.local

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