Ateliers & conférences

[:fr]3615 – Customer Service Professional – FR[:]

[:fr]Convergys International Europe B.​V.​ – Amsterdam

Want to be part of the customer service team for the No1 Sports brand in the world? You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.Want to be part of a young, friendly, international and sociable team who enjoy working together to deliver that exceptional service that is expected from a world leader in sportswear?Don’t miss out on this great opportunity to join the customer service team for the No1 sports brand in the world.
Objective
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.
You will be responsible for but not limited to
· Offering customer service to end users/dealers in relation to a wide range of products· Answering emails from customers/dealers
· Ensure customer satisfaction by providing timely and accurate information.
· Logging detailed and accurate case notes to ensure optimal assistance for customers.
Experience and personal skills needed
· Intermediate vocational education (MBO)
· Native in French and fluency English language
· You have strong typing and PC skills
· Software related knowledge and aptitude a plus
· Willing to work flexible hours – Irregular hours (shifts take place mo – fr between 09.00 – 21.00 and sa – su 09.00 – 18.00)
· Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
· You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
· You are interested in sports and you enjoy different sports activities
· Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
We offer you
· An exciting full time job in a young international environment
· Start salary of Approximately 21 K annually based on fulltime employment
· Pension plan
· Health Insurance Benefits
· Attendance bonus system (700 yearly)
· Referral bonus system (600 euro’s per referred candidate)
· Possibilities for development and promotions
· Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location

If you are interested please contact rosemarie.spierings@convergys.com with in cc avenir.emploi@yahoo.nl

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