05 Sep [:fr]3615 – Customer Service Professional – FR[:]
[:fr]Convergys International Europe B.V. – Amsterdam
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.
· Offering customer service to end users/dealers in relation to a wide range of products· Answering emails from customers/dealers
· Ensure customer satisfaction by providing timely and accurate information.
· Logging detailed and accurate case notes to ensure optimal assistance for customers.
· Intermediate vocational education (MBO)
· Native in French and fluency English language
· You have strong typing and PC skills
· Software related knowledge and aptitude a plus
· Willing to work flexible hours – Irregular hours (shifts take place mo – fr between 09.00 – 21.00 and sa – su 09.00 – 18.00)
· Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
· You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
· You are interested in sports and you enjoy different sports activities
· Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
· An exciting full time job in a young international environment
· Start salary of Approximately 21 K annually based on fulltime employment
· Pension plan
· Health Insurance Benefits
· Attendance bonus system (700 yearly)
· Referral bonus system (600 euro’s per referred candidate)
· Possibilities for development and promotions
· Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
If you are interested please contact email@example.com with in cc firstname.lastname@example.org
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