Ateliers & conférences

Offre – 4114 – French Customer Service – Amersfoort

 

Responsibilities

  • receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail
  • performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
  • provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
  • gets familiar and adheres to our  policies and procedures regarding order processing and complaint handling
  • complies with ISO procedures

Other responsibilities and duties may be assigned as needed.

Education / Experience

Highschool, comparable to Dutch HAVO

A few years of customer service experience in a comparable environment

Knowledge / Skills / Abilities

  • have or develop proficiency in both customer service and sales administration skills
  • strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
  • ability to operate computer systems with accuracy and efficiency
  • have ability to prioritize
  • give attention to detail
  • basic knowledge of Excel and Word
  • ability to work independently
  • flexible and outgoing team player personality with conflict resolution skills
  • ability to adapt and implement new procedures as required to provide excellent customer service
  • fluent in French, and English (mother tongue or comparable knowledge)

Language skills

other languages are a plus

Pour cette offre envoyer directement votre CV Femke Tjallema, Poliedro Services, Femke@poliedro.nl, merci de préciser à Femke Tjallema  que vous sollicitez de la part de Avenir Emploi Pays-Bas et de mettre avenir.emploi@yahoo.nl en cc.

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