For a well-known US IAAS/Cloud/Datacenter provider we are looking for a Hardware Technician.

The primary focus of this position is to provide services to support the physical IT Infrastructure. The Hardware Technician/Datacenter Engineer will be responsible for assembling and implementing hardware solutions, troubleshooting and providing technical support to customers.


Project Work

Perform basic level of problem determination for all tickets, emails, chats & phone calls

Perform hardware troubleshooting

Triage and escalation to the appropriate level

Ticket management to ensure SLA’s are met

Perform General Hardware/Cage duties:

Server assembly and disassembly

Server maintenance and repair

Single user/emergency access

Racking and un-racking of servers and devices

Hard drive and memory installs

Server console/reboot

RAID setup and configuration

Cabling and cable management (power/network)

PDU Install/Replace

Hardware/Cabinet auditing

Perform basic software setup

Control Panel installation (Plesk/cPanel/Webmin)

Server OS installation (Windows/Linux/BSD)

Kickstart/reinstall OS

Partition configurations

Basic network IP configurations

Perform basic Switch/Firewall setup

Sonicwall TZ Appliances

Brocade FCX Switches

Coordinate all repairs with customer and NOC staff

Monitor and update internal message boards, e-mail, and task list.

Keep informed of company and departmental policies.

Management and tracking of assets including shipping.

Labeling all devices and cables are per company standard.

Work closely with third party providers.

Other duties as assigned.

Team Work & Communication

Helps other team members with any issues they may encounter so as to maintain overall team effectiveness.

Actively seeks to promote a healthy team environment so as to maintain and increase overall team morale and individual team members’ job satisfaction.

Whenever needed, interacts and assists with members of other teams so as to contribute to the overall company culture.


Actively interacts with other teams to ensure that all relevant departments are up to speed on all project work being carried out by their colleagues.

Establishes and maintains communication with all stakeholders so as to tackle issues or anomalies that may arise.

Minimum Qualifications:

2+ years’ experience in a similar role in a hosting company

A strong working knowledge data center processes and design (power, cooling, redundancy).

Ability to document complex problem resolution summaries and repetitive tasks.

Ability to demonstrate effective teaming and interpersonal skills.

Exceptional troubleshooting, problem resolution skills.

Extensive knowledge of computer hardware, mainly servers.

Ability to quickly identify specific issues and troubleshoot accordingly.

Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.

Proficient in Microsoft Office.

Proficient in Linux and Windows operating systems.

Ability to prioritize workload and meet deadlines.

Proficient in written and spoken English.

Must be an EU national due to work permit restrictions.

Physical Requirements

Ability to sit, type and stand for long periods of time.

Ability to lift up to 20kg.


The company is an international focussed US IAAS/Cloud/Datacenter provider. Their central EMEA office in based in the Amsterdam region.

– See more at:—t-1409-065—thepeoplecloud.html#sthash.XuKDTm3S.dpuf

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